Appointment and billing software for repair businesses
vkRetA can represent a repair business where technicians have different skills, customers request time for a service, and the completed work becomes a customer and billing record. It is free to start with up to 25 catalogue items; vkRetA Pro is ₹199 a month for up to 250 items, staff accounts, the credit ledger and more.
Reviewed 28 October 2026
Separate skills without creating separate calendars
One technician may handle car repair, another may handle air-conditioning work and a third may support both. The staff-service relationship lets the business describe that eligibility directly.
Customers see the service and available time choices, not the internal staff list.
Choose guaranteed capacity or preferred-time requests
Strict mode prevents conflicting reservations when the business wants the public calendar to represent real capacity. Flexible mode accepts overlapping preferred-time requests when the vendor would rather confirm details by phone.
Business hours, disabled days, notice and advance limits remain active in either mode.
Update the booking after speaking with the customer
The merchant can reschedule a requested or confirmed appointment and choose an eligible active staff member. Strict conflicts are checked before the old reservation is released.
- Technician-service mapping
- Private staff allocation
- Merchant rescheduling
- Billing after completed work
How to set up a repair business in vkRetA
Add repair services
List services such as inspection, servicing or installation with a price and the usual time each job takes.
Link technicians to their skills
Associate each technician with the services they can handle, including people who can do several kinds of work.
Pick strict or flexible booking
Strict mode offers only times with a free eligible technician. Flexible mode lets customers request a preferred time that you confirm by phone.
Add parts as products if you sell them
Choose the products-and-services model to sell spare parts or accessories with stock alongside repair bookings.
Complete the job and bill it
Mark the appointment complete and create the invoice, adding any parts used to the bill.
Day-to-day repair situations
The job needs a second visit
Reschedule the appointment to another eligible time and technician rather than creating a new record.
A technician is unavailable
Record leave or a blocked period so their time is not offered to new customers in strict mode.
The customer pays later
On Pro, create a pay-later bill and record part payments in the credit ledger; payments settle the oldest bill first.
A returning customer calls
Search by name or mobile number to see their previous appointments and invoices.
Running repair bookings manually compared with vkRetA
| Task | Doing it manually | In vkRetA |
|---|---|---|
| Booking a job | Call, note in a register | Yes: Online request for a valid or preferred time |
| Sending the right technician | Decided each morning | Yes: Technician-service eligibility |
| Selling spare parts | Separate stock register | Yes: Products with stock in hybrid mode |
| Billing labour and parts | Handwritten bill | Yes: One GST invoice with both |
| Tracking unpaid jobs | Udhaar book | Partly: Pro: credit ledger and statements |
| On-site visit routing | Planned by phone | No: Not included; arrange visits directly |
Frequently asked questions
How much does vkRetA cost for a repair business?
vkRetA is free to start: the Free plan includes the website, GST billing, inventory, orders, appointments and customer records for up to 25 catalogue items. vkRetA Pro costs ₹199 a month and raises the limit to 250 items, with staff accounts, the credit ledger, the reward wallet and more.
Can the same technician handle several services?
Yes. An active staff member can be associated with any number of services.
Can a customer request an already busy time?
Only in Flexible requests mode. Strict availability prevents the collision.
Does vkRetA send automated reschedule messages?
Not in this version. The merchant coordinates the change with the customer.
Can I sell spare parts and book repairs from one website?
Yes. Choose the products-and-services model so parts have stock and repairs are booked by time on the same website.
Can one invoice include both labour and parts?
Yes. A bill can include services and products, each with its own GST rate.
Can customers book a home visit?
Customers can request a time for a service. The business agrees the visit address and any travel arrangements directly with the customer.
See how the workflow fits your business
Start on the Free plan, configure a real business workflow and upgrade only when the additional Pro capacity is useful.
Start free